Refund policy
Returns
We accept returns within 30 days of purchase. Please use the online portal to begin the return process.
To be eligible for a refund, items must be:
- Unused and undamaged
- Returned with the original packaging, if applicable
- Accompanied by your receipt or proof of purchase
Sale items are final sale and cannot be returned or exchanged.
Customers are responsible for the cost of return shipping. Original shipping costs are non-refundable.
Once we receive and inspect your return, we’ll send you an email confirming whether your refund has been approved. Approved refunds are issued to your original form of payment. Please allow up to 10 days for your refund to be processed and posted to your account.
Exchanges
We do not process direct exchanges.
If you need a different size, color, or style, please:
- Return your original item within 30 days.
- Place a new order for the item you would like.
- Once we receive your return, we’ll issue a refund for the original item.
All new purchases and return shipping costs are the customer’s responsibility. Exchanges and replacement purchases are subject to availability.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us at hello@thewoodsmaine.com as soon as possible and include a photo of the item.
We offer replacements only for items that were incorrectly fulfilled or damaged before shipping.
Shipping & Delivered Packages
Once your order has been shipped, The Woods Maine Shop is not responsible for packages that are lost, stolen, or damaged while in transit.
If USPS tracking shows that your package was delivered but you have not received it, we recommend:
- Wait 48 hours. Occasionally, USPS packages are scanned as delivered before they actually arrive.
- If you still have not received your package, contact your local USPS office and request that they open an inquiry. USPS may be able to use delivery information, including GPS coordinates, to help locate the package.
- If you believe your package was stolen, please contact your local police department to file a theft report.
The Woods Maine Shop cannot issue refunds or replacements for packages that are confirmed as delivered but are subsequently lost or stolen. Your shipment tracking number will give you the most accurate shipping updates. We do not have any additional insight once your package leaves the Shop.
We also cannot guarantee that an item will not be damaged while in transit. If your item arrives damaged, please contact us at hello@thewoodsmaine.com with photos so we can determine the appropriate next steps.
For returns valued at $75 or more, we recommend using a trackable shipping service and/or purchasing shipping insurance. The Woods Maine Shop is not responsible for returns that are lost in transit.
Questions?
We’re a small business and truly appreciate your understanding and support. If you have any questions about a return, exchange, or order, please contact us at:
Gifts
If the item was marked as a gift when it was purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the item is received at the Shop, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will receive updates on the return.
